Reach us directly
Choose whichever is easiest for you. Please include the tool you were using and a short description, so we can help faster.
Austin Joseph
Founder of Imaginoa. Austin started Imaginoa to make practical image tools available to anyone with a web browser, and welcomes ideas and feedback. More about us
Do I need an account to use the tools?
No. Our tools work directly in your browser with no sign-up.
Can I send you an image with a problem?
Yes. Email it to us with a short description. Please only send images you own or have permission to share.
Where can I read how you handle data?
See our Privacy Policy.
Send us a message
Fill in the form and choose how to send it. It opens your email app or WhatsApp with the message ready. Nothing is stored on our website.
What to expect when you write
Imaginoa is run by a small team, not a support desk with shift rotas, so here is an honest picture of what happens after you send a message.
- Most emails get a reply within two working days. Weekends and Indian public holidays push that out a little.
- Bug reports usually get a faster reply than feature requests, because a broken tool affects everyone and a feature affects one person's workflow.
- We read everything, including the messages that are just "this didn't work". Those are often the most useful ones we get.
- We will tell you if we cannot help. We would rather say no clearly than leave you waiting for a reply that is not coming.
What to include in a bug report
Four details turn an unreproducible report into a fixable one. If you can give us these, we can usually work out what happened without going back and forth:
- Which tool — image remover, video remover, resizer or converter.
- Your browser and device — for example "Chrome on a Samsung phone" or "Safari on a Mac". Browser differences explain a surprising share of reports.
- What the file was — the format, roughly how big, and where it came from (downloaded from the app, a screenshot, sent over WhatsApp). This one matters more than people expect.
- What you expected versus what happened — "the mark was still there", "the colours changed", "it stopped at 40%".
You do not need to send us the file, and we would rather you did not by default. The tools run entirely in your browser and we have no way to see what you processed, which is the point of building them that way. If a problem only happens with one specific file and you are happy to share it, say so and we will ask.
What we cannot help with
So you do not spend time writing a message that gets a disappointing answer:
- Removing marks from work that is not yours. We will not help identify a way round a watermark on someone else's image or video.
- Stock photo previews. The grid across a Getty or Shutterstock comp marks a licence boundary. Licence the image instead.
- Free-plan marks on paid software. Where a tool stamps its name to mark the free tier, the mark is the paywall, and removing it is taking the paid product without paying.
- Defeating invisible provenance signals. We do not touch SynthID or Content Credentials, and we cannot advise on removing them.
- Recovering a file you have already overwritten. Nothing is stored on our side, so there is no copy for us to send back.
The reasoning behind these is set out in our terms.
Who you are writing to
Imaginoa is an independent project built and maintained by Shadab Rao. It is not affiliated with, endorsed by or sponsored by Google, OpenAI, xAI or any other company whose watermarks are discussed on this site. There is more about why the site exists on the about page.
For anything about your data specifically, the privacy policy explains what we hold, which is very little — the tools process files on your own device and never upload them.
Press and partnership enquiries go to the same email address. Please put "press" or "partnership" at the front of the subject line so it does not sit behind the support queue.